Refund policy

Return & Refund Policy

We want you to love your invite. Because our products are personalised digital services (an invitation website built specifically for your event), this policy explains clearly when you can cancel and when a refund applies. It forms part of our Terms of Service.

1. Before we start work - full refund

If you cancel your order before we begin customising your invite (that is, before we start building with your details), you are entitled to a full refund. Just email us as soon as possible at hello@invifest.in with your order number.

2. After work begins

Once we have started customising your invite, the order becomes a personalised digital service that cannot be returned. At this stage:

  • We keep working with you, free of charge, to get the design right through reasonable revisions.
  • A refund is generally not available simply for a change of mind, since the work is already done specifically for you.

3. When we will always make it right

You are entitled to a refund or a free fix if:

  • we are unable to deliver your invite at all; or
  • the delivered invite has a genuine defect that we are unable to resolve within a reasonable time; or
  • you were charged incorrectly or charged more than once for the same order.

In these cases we will, at your option, fix the issue or refund the amount paid for that order.

4. How to request a refund

Email hello@invifest.in with your order number, the email or phone used at checkout, and a short description of the issue. We aim to respond within 48 hours. Approved refunds are processed back to your original payment method within 5 to 7 business days (your bank may take a little longer to reflect it).

5. Duplicate & failed payments

If a payment fails but money is deducted, or you are charged twice, contact us with the transaction reference and we will verify and refund any extra amount promptly.

6. Contact

For anything related to cancellations or refunds, reach us at hello@invifest.in or on WhatsApp at +91 95744 86049. We are reasonable people and will always try to do right by you.

Invifest India